At Veritasium, we collect information to deliver the best possible service, enhance our operations, and improve the experience for all our visitors. Our collection methods are designed with respect for your privacy and comply with the Privacy Act 1988 and the Australian Privacy Principles.

2.1 Personal Identification Information
We gather information you provide during your interactions with our services, both online and in person. This includes but is not limited to, your full name, email address, region, and country of residence, which allows us to personalise your experience and meet the requirements of your location.

2.2 Contact Information
We collect contact details, such as telephone numbers and email addresses, to communicate effectively with you. These details enable us to respond to your inquiries and to send you marketing, service updates, and support.

2.3 Demographic Information
Understanding our user base is essential for tailoring our services. Therefore, we may collect demographic details, including age, gender, and interests, to better tailor our services and content to your needs.

2.4 Interaction Data
As you navigate our website, we use cookies and similar technologies to understand your preferences and how you interact with our site. This data aids us in enhancing site functionality and delivering relevant content. For more details on our use of cookies, please refer to the How We Use Cookies section.

2.5 Communication Preferences
We record your preferred methods of communication and interests to ensure our communications align with your expectations, providing you with relevant information and marketing materials.

At Veritasium, we are committed to collecting only the necessary information for the purposes outlined above. Should our data collection needs change, we will update this policy accordingly and seek your consent where required.

Veritasium employs the information we collect to not only provide you with our services but also to optimise and secure our operations. Here's an outline of the various ways we use your personal information:

3.1 Service Delivery
We use your identification and contact information to register your account, deliver the services you have requested, and maintain our ongoing relationship with you. This ensures that our interactions are tailored to your needs and preferences.

3.2 Compliance and Legal Obligations
We process your information where it's necessary for compliance with our legal obligations, assisting us in meeting regulatory and legislative requirements.

3.3 Service Improvement
By analyzing how you use our services, including your interaction data, we can identify trends, preferences, and areas of our services that can be enhanced, ensuring a seamless user experience.

3.4 Communication
We use your contact information and communication preferences to get in touch with you, respond to your queries, and inform you of new features, services, or changes to our policies.

3.5 Security
Your information aids us in safeguarding our services, protecting against unauthorized access, fraud, and abuse, and ensuring the integrity and security of your personal information.

3.6 Marketing and Engagement
With your consent, we may use your information to send you marketing communications, product updates and information that might be of interest to you. We strive to make these communications as relevant and valuable to you as possible.

In every instance where we use your personal information, we maintain a commitment to your privacy and ensure that our practices align with the privacy principles outlined by the Privacy Act 1988 and the APPs. Should there be any changes in the way we use your information, we will notify you and, if necessary, seek your consent.

Veritasium utilises cookies to enhance your browsing experience, improve our website, and deliver personalised content. Our use of cookies is tailored to respect user privacy while ensuring compliance with global privacy regulations.

Consent and User Choice

For visitors from the EU, EEA, and the UK, we present a basic consent banner that allows you to accept or decline the use of non-essential cookies, in alignment with GDPR guidelines. This ensures that you have direct control over the types of cookies active during your visit.

• Essential Cookies: These cookies are crucial for the website’s functionality. They are set to activate by default and do not track personal information.
• Non-Essential Cookies: These include cookies for analytics, advertising, and personalized experiences. For visitors from the EU, EEA, and the UK, these cookies are set only after obtaining explicit consent through our consent banner.

For visitors from other countries, non-essential cookies are automatically enabled to enhance the website experience. You can contact us and ask us to modify your cookie preferences at any time.

Managing Your Preferences

While we strive to offer a seamless online experience, we also respect your right to control your data. You can manage your cookie settings directly through your web browser. This includes deleting cookies stored on your device and changing settings to refuse some or all cookies in future browsing sessions. For visitors outside the GDPR jurisdictions wanting to adjust their cookie preferences, please contact us.

We are committed to transparent and responsible cookie use. As our engagement with different regions evolves, we will continue to review and update our cookie consent practices to ensure they meet both our users' needs and regulatory requirements.

For guidance on adjusting browser settings to manage cookies, please consult your browser’s help documentation or visit authoritative online resources.

Veritasium values the privacy and security of your personal information. Our policies for sharing and disclosing this information are designed with the utmost care to respect your privacy rights while ensuring compliance with applicable laws and regulations.

5.1 Service Providers and Partners
We share information with trusted third-party service providers and partners who assist us in operating our website, conducting our business, or serving our users. Such sharing is necessary for providing the services you request and improving your experience. These third parties are obligated to maintain the confidentiality of your information and are prohibited from using it for any purpose other than to deliver the services we contract them for.

5.2 Legal Requirements and Law Enforcement
We may disclose personal information when required by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Veritasium
• Prevent or investigate possible wrongdoing in connection with the services
• Protect the personal safety of users of the service or the public
• Protect against legal liability
  
  

5.3 Business Transfers
In the event that Veritasium is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 International Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

5.5 With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Your Rights and Control
We are committed to providing you with control over your personal information. You have the right to access, update, or request the deletion of your information at any time. For instructions on how to exercise these rights, please refer to the contact information provided in this policy.

Veritasium is committed to the security of your personal information. We implement a range of security measures designed to protect your data from unauthorised access, alteration, disclosure, or destruction. Our security practices are informed by the best industry standards, ensuring your data is handled securely.

6.1 Security Measures

• Encryption: We use encryption technology to secure data in transit and at rest, protecting your information from unauthorised access.
• Access Controls: Strict access controls are in place to ensure that only authorized personnel have access to your personal information. Employees are granted access on a need-to-know basis.
• Secure Infrastructure: Our infrastructure is designed with security in mind, utilising secure servers and employing advanced technologies to monitor and protect against potential threats.
• Regular Audits and Updates: We regularly review and update our security practices to address emerging threats and vulnerabilities. This includes conducting security audits and updating our systems and protocols as necessary.
  
  

6.2 Employee Training
All employees are required to undergo data security and privacy training. This ensures everyone at Veritasium understands their role in protecting user data and is equipped with the knowledge to implement our security measures effectively.

6.3 Responding to Security Incidents
In the unlikely event of a data breach, Veritasium has a robust incident response plan designed to promptly address and mitigate the impact. We are committed to informing affected individuals in accordance with applicable laws and taking all necessary steps to restore the security of our systems.

6.4 Your Role in Data Security
We also encourage our users to take an active role in protecting their personal information. This includes using strong passwords, being cautious of phishing attempts, and keeping your software up to date.

6.5 Continuous Improvement
Our commitment to data security is ongoing. We continuously seek to improve our security measures and practices to protect against new and evolving threats.

Veritasium is committed to ensuring that you are fully informed of your rights regarding your personal information and how you can exercise them. Our practices are designed to support your privacy rights, including:

7.1 Right to Access
You have the right to request access to the personal information we hold about you. This allows you to receive a copy of the personal data we have about you and to check that we are lawfully processing it.

7.2 Right to Correction
You have the right to request the correction of your personal information if it is inaccurate or incomplete. We strive to keep our information accurate and up to date.

7.3 Right to Erasure
In certain circumstances, you have the right to request the deletion or removal of your personal data where there is no good reason for us continuing to process it.

7.4 Right to Restrict Processing
You have rights to 'block' or suppress further use of your information. When processing is restricted, we can still store your information but will not use it further.

7.5 Right to Data Portability
You have the right to request the transfer of your personal data to another party under certain conditions.

7.6 Right to Object
You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

7.7 Rights in Relation to Automated Decision Making and Profiling
You have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Exercising Your Rights
To exercise any of these rights, please reach out to us. We generally don’t charge a fee for you to access your personal information or to exercise any of your other rights. However, if your request is particularly complex or you make multiple requests, we may charge a reasonable fee to cover the administrative costs associated with providing you with this information.

Addressing Your Concerns
If you have any questions or concerns about how we handle your data, we’re here to help. You can also lodge a complaint with the Australian Information Commissioner (OAIC) or, for our users in the EU, EEA, or UK, with your local data protection authority.

As part of our commitment to offering you the best possible service, Veritasium utilizes third-party service providers, including HubSpot, for various operational needs, such as customer relationship management (CRM). It's important to note that:

• Use of HubSpot: We leverage HubSpot, a leading CRM platform, to manage and analyze customer interactions and data throughout the customer lifecycle. This helps us improve our service, drive sales growth, and maintain effective customer relationships.
• Data Hosting in the US: The personal information processed through HubSpot is hosted on servers located in the United States. This means that when we collect your personal data, it may be transferred to, stored, or processed in the United States.
• Ensuring Data Protection: We ensure that all international data transfers, including those to HubSpot in the US, adhere to stringent data protection standards. Measures include entering into data processing agreements that include standard contractual clauses or relying on HubSpot’s adherence to frameworks ensuring an adequate level of data protection.
• Your Consent and Rights: By using our services, you consent to the transfer of your information to the United States under the conditions outlined above. We respect your privacy rights and strive to provide you with control over your personal information, regardless of where it is processed.

For any concerns or questions about how your data is handled, especially regarding international transfers, please feel free to contact us. Your trust is paramount, and we are dedicated to upholding the highest standards of data privacy and security.

Veritasium is dedicated to maintaining the highest standard of privacy for our users, and as such, our practices and policies are subject to ongoing review and improvement. This Privacy Policy may be updated periodically to reflect changes in our practices, new regulatory requirements, or advancements in privacy laws.

• Notification of Changes: Whenever we make significant changes to this policy that directly impact how we handle your personal information, we will provide clear and prominent notice. This may include notifications through our website, direct communication via email, or through our services.
• Review Date: It’s a good idea to review the policy periodically, especially before providing any new personal information. The top of this policy will always indicate the date of the most recent update.
• Your Acceptance of Changes: By continuing to use our services after these changes are made, you agree to the revised policy. If you do not agree with the changes, we advise you to stop using our services and contact us to discuss any concerns.

We encourage feedback on our privacy practices and this policy. If you have suggestions or questions, please reach out to us through the contact information provided in our policy.

At Veritasium, we’re here to help and answer any question you might have about our privacy practices or the handling of your personal information. If you have any queries, feedback, or concerns, or if you wish to exercise any of your rights as outlined in this policy, please don’t hesitate to reach out to us. Here’s how you can contact us:

Your privacy is important to us, and we aim to resolve any issues concerning your personal information swiftly and effectively.